Associated information

After complaints from Spanish customers and the remainder of the world, Microsoft has confirmed that the newest Home windows 10 replace causes a blue display screen in sure circumstances.

The issue began with the March Home windows 10 replace, which initially solely introduced patches and options to varied bugs as common each month; nevertheless, regardless of being a small replace in comparison with the brand new variations of Home windows, every little thing signifies that it launched a bug within the printing course of.

In consequence, many customers are reporting a blue display screen when attempting to print a doc or picture in any Home windows 10 software.

Blue display screen in Home windows

Apparently, this drawback has been tough to seek out for a easy purpose: it doesn’t have an effect on all printer fashions. So it is simpler so that you can have gone by way of the same old pre-update testing with out anybody discovering you. It’s only when the a whole bunch of tens of millions of Home windows customers have began utilizing it that the severity of the issue has been found. bug.

Particularly, presently plainly Kyocera, Ricoh and Zebra model printers are probably the most vulnerable to producing this failure, though there are additionally studies that talk of different manufacturers. Due to this fact, presently it isn’t clear if it’s a drawback distinctive to at least one driver or a particular function of those printers.

The one factor that appears confirmed is that it was the newest Home windows replace that’s inflicting these failures. Particularly, they’re the next updates:

  • Home windows 10 model 1803 – KB5000809 (17134.2087)
  • Home windows 10 model 1809 – KB5000822 (17763.1817)
  • Home windows 10 model 1909 – KB5000808 (18363.1440)
  • Home windows 10 model 2004 and 20H2 – KB5000802 (19041.867 and 19042.867).

Microsoft already investigates

Microsoft’s assist web page has been updated, indicating that the corporate is already conscious of those failures reported by customers.

Blue display screen in Home windows 10



That’s the reason it has included a discover stating that after putting in the replace it’s potential {that a} blue display screen with the message APC_INDEX_MISMATCH is displayed if we attempt to make a print in some functions. Microsoft says it’s already investigating, and can present extra info when it turns into obtainable.

Sadly, that additionally signifies that the one technique to repair this drawback, for now, is by not putting in the newest replace, or uninstalling it if we have already got it.

Nonetheless, we should not do it if we do not have issues; It’s potential that Home windows 10 doesn’t trigger failures with our printer, so it’s higher to check it first earlier than dropping the safety patches that the newest replace brings.

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